To enable us to comply with your support request systematically and without delay, please gather the following information before contacting us:
- Serial number of the machine
- Number of the pending support contract
- Contact data for the person(s) responsible for failure localization
- Please take a note of any error messages that appear on the display or on the control
- Please list any irregularities that you have noticed in connection with the functional problem
- In the event of a dysfunction: what needs to be done in order to reproduce the error?
- Identify and order the defective elements (article numbers) on the basis of the spare part catalogue.
You can contact our customer service representatives by phone during business hours or by email at any time.
Technical Customer Support
+41 31 734 26 13
Customer Service / Spare Parts
+41 31 734 26 17