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Support Inquiry IMPORTANT INFORMATION

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To enable us to comply with your support request systematically and without delay, we would appreciate if you could previously gather (as far as possible) the following information before contacting us: 

  • Serial number of the machine
  • Number of the support contract
  • Contact data for the person(s) responsible for failure localization
  • Please take a note of any error messages that appear on the display or on the control
  • Please list any irregularities that you have noticed in connection with the functional problem
  • In the event of a dysfunction: what needs to be done in order to reproduce the error?
  • Please identify the defective elements on the basis of the spare parts catalog and order them by specifying the respective spare parts numbers

 

During business hours, you can reach our support service by dialing the phone number +41 (0)31 734 26 13 or around the clock by This email address is being protected from spambots. You need JavaScript enabled to view it.

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Our support packages are made for your needs.Your Support-Team

We are

ESMA approved supplier

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Member of:

esma 

specialist printing


Zertified according to WHG

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